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NOTE: You will also get a confirmation email that will say "Thanks for voting in The Pilot Readers' Choice Awards Best Of 2018 contest! Winners will be announced Sunday, May 20!" Final voting period will be March 11 - March 28. Thank you for your support and allowing us to provide you with our computer and other electronic services.
Customer Experiences
Read what our customers are saying (by scrolling down past our 3 videos). Also, feel free to leave us your Google, Yelp or Nextdoor experience by clicking on any of the logo's below. You may also of course leave other comments on other social channels like Facebook.
Have you found YOURS yet? If not, then look no further. Watch video below:
Read what others are saying in their own words below:
"I had wonderful service with this company. My computer was repaired the same that I dropped it off. Everyone in the office was extremely friendly and explained everything they would be doing in detail. They are also very reasonably priced! Definitely a place to go to if you need repairs to your electronic device!"
- Monica R., Virginia Beach
"I just wanted to personally thank you for a job well done on Mia's LCD screen. I'm really happy with the work and will be sure to refer people your way. Thanks for everything and good luck in the business. Perhaps we will see you around. Respectfully yours..."
- Mike Gangi, Tampa Florida
"I Skype my daughter in Israel weekly and for the past 2 months I was experiencing audio problems despite frequent audio checks. My PC is 5 years and I was thinking of purchasing a new CPU but wanted Matt's input and recommendations on how to solve the problem. Matt spent an hour of his time with me discussing ways to resolve the problem prior to purchasing a new computer. I ended up purchasing a UBS hub and a new headset for my computer at Best Buy. I was able to attach the UBS hub without problems and when I did an audio check on Skype, I had crystal clear audio. A Skype call to Israel revealed that the new headset had solved the problem as the sound was crystal clear. Now I plan to contact Cox and check my broadband wideth. Another suggestion of Matt's. Though I have decided not to purchase a new CPU at this time, and Matt did not charge me for his time, his expertise is impressive and I will continue to use PC Alternatives for all my home computer needs. I can highly recommend this business. Thank you Matt! You have made this mother and PC user very happy!"
- Barbara Dudley
"Highly recommend this company. I went to them with a broken screen on my laptop, and they fixed it for me very quickly, and priced one hundred UNDER their competitors for the screen, shipping for my replacement part, and labor. Quick and efficient, and will go back to them for any repair needs in the future."
- Christopher S., Virginia Beach
"I am an extremely satisfied customer because PC Alternatives responded immediately to what I deemed as an emergency situation. They handled my situation swiftly, professionaly and made sure that every issue I was having was fixed. I felt that they were personally concerned with my situation, went above and beyond the call of duty, and they were there every step of the way."
- Stephanie Roese, Virginia Beach
"We took our Dell computer in to pcalt after having several virus issues amongst other things. The Dell was still under warranty and my husband sat on the computer for seveal hours, about 3 different times, with Dell and they could not fix it and refused to help us restore it because the "partition" was corrupted. We took it to Matt and his team and they had us fixed up and just a few days. A few days only due to my bringing it in later in the day. This is the first locally owned computer business I have seen with these kinds of prices and friendly service! If you're pinching pennies and want great customer service, go see these guys! Their great!"
- Brian McCain
"I had been searching all over town for screws to hold in a laptop hard drive. I was running thin on patience and was getting ready to throw in the towel on my search when I came across PC Alternatives on my phone. It was close to where I was and had great reviews. So I figured, why not just try. I AM GLAD I DID. I walked in and was greeted by Matt, the president of the company. I showed him what I needed and he just happened to have what I was looking for right on his desk. He was very friendly, helpful, and full of information. I really appreciate his help and would HIGHLY RECOMMEND PC Alternatives for any computer work that needs done!"
- Brenton Fuller
"Matt, thank you for the prompt service with my computer. Even though we had to wait on the parts to be shipped, I saved half the time of sending it back from the place of purchase. I felt very comfortable leaving my personal computer and information with you and would highly recommend your business to anyone in need of PC assistance. Thanks again!"
- Victoria Saxby, President, Executive Health & Fitness
"We had an unusual setup requirement for our network. PC Alt found innovative ways to bring us the best technology to fit our needs. They also did it at a price that beat all 5 other quotes we had. Could not be happier. Thanks!"
- Dr. Robert Thoma
"very helpful. I would recommend everyone to go here. They do not charge a fee to look at your computer and most shops charge a fee just to even take a look. Also very professional atmosphere. I loved it...."
- Shavon M., Virginia Beach
"I am an extremely satisfied customer because PC Alternatives responded immediately to what I deemed as an emergency situation. They handled my situation swiftly, professionaly and made sure that every issue I was having was fixed. I felt that they were personally concerned with my situation, went above and beyond the call of duty, and they were there every step of the way."
- Jon, Virginia Beach
"I've been working with Matt for years now. He and his staff really helped me out when they saved information off of my corrupt hard drive. I would have been lost without that data! Matt is prompt, professional and very personable to work with."
- Ash Gilpin, President, Eyepinch
"Leave us YOUR OWN Yelp review by clicking here"
- Yelp Review
"PC Alternatives is a TCE* Business Member...and boy do they have great deals on new Dell computer systems. So, if you are in the market to purchase a computer at a great price, connect with Matt (CEO). Also, his Technician - Antony Beach serviced my home computer and resolved all of my major computer issues!"
- Francis Harrison, TCE
"Matt and his technicians are extremely professional and honest. Excellent customer service and great knowledge for computer repairs! They were able to save my laptop without having me replace a motherboard or need to buy a new computer! I highly recommend them to anybody in the Hampton Roads area!!!"
- Timothy B., Virginia Beach, VA
"Matt is an extremely professional individual with a great personality and work ethic. My family has directly worked with Matt and have always been extremely satisfied with the work that he and his team provide on an everyday basis. I personally recommend Matt to anyone I come across that may possibly have a need for on-site PC support and services, Hardware/Software updates, Virus and Security Implementations, Consulting, etc...He is a must have for your computer support needs."
- Amanda Wilkerson
"To All who need a quick and thorough fix if your computer gets a virus or locks up with a pop up. I had this happen in the past week and brought it to PC Alternatives Inc on Laskin Rd. I got it fixed and installed with security software to help prevent it from happening again. I was simply installing the latest version of Adobe and wouldn't you know the update message I received to do this was so authentic looking I was sure it was the real thing. It wasn't! I got quick and thorough service and my computer back to finish my work. If you need a computer repaired or checked out I give PC Alternatives a 10+. --Mike H."
- Mike H., Virginia Beach, VA
"Matt has continually been able to work with us to fix our computer issues and solve our problems. He is responsible, reliability and very knowledgeable. We feel comfortable contacting Matt to answer our questions and resolve any problems we encounter."
- Susan, Miller & Marx, P.C., Norfolk, VA
"I am so pleased with the service that I received from Matt Norment and his technicians. After having difficulty with some hardware on my computer, I contacted PC Alternatives and I was back up and running in no time! From the initial call, to the speedy on site service, I was impressed with their professionalism and knowledge. Matt even called me a few days later to make sure that everything was still running smoothly. I would absolutely recommend PC Alternatives to ANYONE for computer hardware, software or security needs. Thanks for the great service and follow up! PC Alternatives is a GREAT VALUE!"
- Trudy Cucinotta
"PC Alternatives has taken care of my computer problems for a number of years--I have known Matt Norment personally for a dozen years or more and he and his staff are always readily available. Many times my computer problem has been solved by phone. Their work is precise and accurate and done with a smile. They are great people to deal with and I am delighted to recommend them fully without reservation."
- Arthur Miller
"Matt is an extremely professional individual with a great personality and work ethic. My family has directly worked with Matt and have always been extremely satisfied with the work that he and his team provide on an everyday basis. I personally recommend Matt to anyone I come across that may possibly have a need for on-site PC support and services, Hardware/Software updates, Virus and Security Implementations, Consulting, etc...He is a must have for your computer support needs."
- Mike, Virginia Beach
"Matt, I am the person who brought in the HP G60 laptop that was full of viruses a couple week ago, and you did a restore on it - after issues with the Windows code because you weren't aware that I had Windows 7 upgrade installed. Well, after arriving back home in Wisconsin, I installed the Windows 7 upgrade (and its updates) and all went well. I have also installed most of the software that I originally had in the unit and up to this point, everything seems to be working well. I just wanted to bring you up to date and thank you for you fine efforts in resolving my laptop problems."
- Gene Santoski, Wisconsin
"I have a IPad that I have come to depend on quite a bit. I also have a 4 year old grandson who loves playing on it. He gets a little rough at times. I've used Matt and PC Alternatives twice now to replace the cracked screen and broken home button thanks to my grandson's heavy handedness! Excellent service and reasonable cost! I would recommend Matt and his talented pool of techs to repair any of my electronic devices. Thanks PC Alternatives!!"
- Keith H., Virginia Beach, VA
"Matt is extremely knowledgable in his field of work. He was able to troubleshoot all of my computer problems and promptly and efficiently correct all issues that concerned me. He is very competitive in his prices, and in fact, meets and/or beats other on-site comptuer support companies. I have referred him to my clients, friends and family who have all been satisified with his services. I HIGHLY recommend Matt's company, PC Alternatives, to anyone experiencing computer problems. You and your company will not be disappointed."
- Lisa Johnson
"I strongly recommend this company. Matt Norment is everything others have said about him here. We just spent 2 hours remotely correcting problems on my router, desktop, wireless printer, iPad and iPhone. He was patient and would not give up until all the problems were solved. His prices are reasonable and he makes every effort to give his customers the best value. His company, PC Alternatives, just opened a beach office, so he is also very convenient."
- Pam Kossman, Virginia Beach, VA
"So far they have fixed a network printer at my office, my personal desktop, my laptop and iPhone! Always reasonable prices and friendly service. Matt is great! Wouldn't take any of my devices anywhere else."
- Saw W., Chesapeake, VA
"I stopped in because the laptop I purchased from a pawn shop was missing a set/security screw for the optical drive. Edward, the tech, was friendly... and a little surprised at my small request haha. But, he took my laptop into the back to find the part I needed. In the meantime, the owner, Matt, walked in and offered assistance. I told him I was already being helped. Matt was really nice and told me about all of the other services they offered, in case I should ever need to stop in again. It's not everyday the owner of a company takes time out of a busy schedule to assist a small customer. Best part of the visit, they gave me the set screw for free ($5+ online)."
- Justin P., Virginia Beach
"
As a walk-in customer, PC Alternatives fixed my desk top DVD in one day. Very friendly personnel, who aim to get your PC problem fixed quickly in a professional manner at a reasonable price. I would recommend this company to anyone that needs...17 Jan - via Google Terry Price"- Terry Price, Virginia Beach
"I am so pleased with the service that I received from Matt Norment and his technicians. After having difficulty with some hardware on my computer, I contacted PC Alternatives and I was back up and running in no time! From the initial call, to the speedy on site service, I was impressed with their professionalism and knowledge. Matt even called me a few days later to make sure that everything was still running smoothly. I would absolutely recommend PC Alternatives to ANYONE for computer hardware, software or security needs. Thanks for the great service and follow up! PC Alternatives is a GREAT VALUE!"
- Jason, Virginia Beach
"I stopped into PC Alternatives to have my MacBook Pro looked at to see if I needed a tune up as my computer was running a little slower than I thought. Matt talked extensively to me about solutions and advised to look into upgrading my modem and router at home. Looking at my computer he said it looked great and probably didn't need to be serviced at this time. I really appreciated his knowledge and honestly. He clearly wanted me to walk away with the best solution and even if it meant sending me away without a service that I didn't really need. I will ONLY go to PC Alternatives for my computer servicing needs!!!"
- Heidi H., Virginia Beach
"I had an interaction with PC Alternatives after I was given very high price quotes from GeekSquad and other local PC Repair shops. PC Alternatives was the lowest quote ($175 cheaper than Geek Squad) and they were extremely accommodating on the phone. I spoke with Matt Norment and he was particularly helpful. I recommend PC Alternatives to anyone in need of computer repair. Their prices are fair, service is friendly, and they offered same day service at no extra charge. Please take my advice. PC Alternatives is your best bet for honest prices and emphasis on customer satisfaction."
- Jerry
"PC Alternatives Inc. was able to work with my college budget and get my laptop in working order! With great prices and friendly services I am totally recommending this place to friends. If you don't want insane prices and ridiculous diagnostic/assembly time this is the place to go."
- Ashley G., Virginia Beach
"I spent a pleasant half-hour in the waiting area watching TV while Matt added memory to my computer. He came out at one point to ask a question about something that popped up, went back and took care of that matter, and 10 minutes later I was on my way home with a revitalized laptop. The computer is performing like it did when brand new. Thanks, Matt, I'm really pleased."
- Linda Schoenhoff, Virginia Beach
"If you want personal and professional service with a quick, efficient turn around time, then PC Alternatives is the place for you. Compare their prices and timeline to the Geek Squad and PC Alternatives beats them hands down. You are not dealing with just anybody, you are dealing directly with the owner. I highly recommend PC Alternatives to everyone. You will be glad you did. I was."
- Valerie, Virginia Beach
"My husband & I were vacationing in Va. Beach & were having trouble with our computer. We called P.C. Alternatives & they had us come in immediately since we were just visiting the area! Matt worked on the computer right away and fixed it.
What awesome service! We live in Delaware & recently had another issue so we contacted Matt and he was able to remotely fix the problem! We are so impressed and recommend their services!"- Kathy C.
"I stopped in at PC Alternatives on a Friday afternoon after a failed attempt at a Windows 10 upgrade on my laptop. Matt and the technician had my computer running in 15 minutes and didn't even charge me for the service. I will definitely use PC Alternatives for my technology fixes in the future. "
- Susan B., Virginia Beach
"In the last week...
"I have been having issues with my 2009 Macbook Pro 13" since November of 2014. I went through multiple hard drive replacements, sata cable replacements and even had the logic board tested at the Apple store, but still they could not get my laptop to work. I came to PC Alternatives and within two weeks they had diagnosed the real cause of my problems, which Apple had missed, and ordered and replaced the part (the Superdrive) for me. I picked it up and everything was working perfectly again! Best experience possible, whether you have a PC or MAC, check these guys out first for any major issues you may be having.""- Jannelle Howell, Virginia Beach
"I am self employed and when my laptop quit working, I needed help...FAST! I tried the geeks in a box but was told it would take at least 10 days to fix and return my laptop after sending it off. I did a quick Google search and found PC alternatives. I drove right there, didn't even call ahead. Within 4 hours, my laptop was completely fixed and for a very reasonable fee...about 1/4th of what the geeks quoted me! I could not be more pleased with the service and efficiency of PC Alternatives. They have now gained a customer for life!"
- Ashley T., Virginia Beach
"Matt is extremely knowledgable in his field of work. He was able to troubleshoot all of my computer problems and promptly and efficiently correct all issues that concerned me. He is very competitive in his prices, and in fact, meets and/or beats other on-site comptuer support companies. I have referred him to my clients, friends and family who have all been satisified with his services. I HIGHLY recommend Matt's company, PC Alternatives, to anyone experiencing computer problems. You and your company will not be disappointed."
- Eric, Virginia Beach
"Online chat was a great experience this morning. Response time was under 2 minutes on a Saturday morning!! Before noon! Assistance was professional and thorough. I will certainly visit the location. With this type of prompt response and rare, but appreciated professionalism, my machines are certainly going to be entrusted to PC ALTERNATIVES. Thank you, PC Alternatives. I will be sure to tell others."
- Desirea H., Virginia Beach, VA
"Read Michael's review of PC Alternatives on Yelp or below:
"I chose PC Alternatives after reading their many 5 star reviews online. Matt, the owner, listened closely to the problems I was having with my PC and took detailed notes. He showed me the prices for various testing and repairs and explained the processes. It took 3-4 business days to complete the repairs and I was informed of the status during the repairs and choices I had in what to do. The final price was fair, Matt waived the diagnostic fee, and gave me a 15% military discount. The PC has been running like new since reconnecting it. One unexpected bonus was that I was having problems with a Brother printer being slow to print or showing errors on the desktop before the repair. I had been thinking about replacing it but since the repair it has printed quickly and without the error messages"."- Michael, Virginia Beach
"They totally beat out Best Buy's Geek Squad!! I caught a virus on my laptop and needed it to be removed. Best buy quoted me $125 for a 4-5 day turn around, and $250 for 24hr service. PC Alternatives quoted me $125 for pretty much a 24hr service!! They did exactly what they promised and I'm totally happy with the service!!!! I'll definitely use them again if I have any other issues with my computer!!"
- Justin S., San Diego, CA
""They setup up my new Dell XPS all in one in a few hours and I got more than I expected. They exceeded my every expectation. I would highly recommend PC alternatives"."
- Ron Clark, Virginia Beach